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Aslan

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Jin Ong

Sharon Park

Georges Chamchoum

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Find questions and answers related to VUZ, subscriptions,  how to watch, and support.

Frequently Asked Questions 

Enjoy the biggest. VUZ VIP allows you to access the content in unlimited way and provides other benefits like complimentary points that can be redeemed in the VUZ Shop, chance to win exclusive prizes and access to other features.

Why should I subscribe to VUZ?

VUZ is the #1 social immersive video app. You can watch live exclusive videos and latest events, such as concerts, football, basketball, racing, car drifting, water sports, interviews, and many other destinations, adventures, as well as pre-recorded and live-streamed events.

What is VUZ?

We have a wide variety of content in every category curated for your entrtainment. You can watch all types of sports, including football, basketball, racing, car drifting, water sports, and you can also watch behind the scenes, hollywood and celebrities.

Can I watch VUZ for free??

VUZ App has the biggest library of VR content. It allows you to view recorded or live VR videos conveniently on your mobile phone or tablet. With VR, you can be completely shut out from the rest of the world while being surrounded by the content. Imagine you are watching an exclusive interview with a celebrity with a headset and “virtual” becomes your “reality” – allows you to experience real and imagined worlds as if you are really there.

How does VR experience work on VUZ?

You will get an unlimited access to the VIP content, free trial, exclusive events with multi - camera angles, discount for the selected merchandise, ads free content and many more.

What will I get when I subscribe to VUZ?

You can watch 360-degree exclusive virtual reality videos of the latest events, destinations, and behind-the-scenes moments on your Android, iPhone devices, desktop, tablet anf Apple Vision Pro 

Where can I watch 360° Degree VUZ VR videos?

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This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the associated application (“VUZ”). The Application is provided and licensed by [VUZ]. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

We collect the following types of information from our users:

Protection of [VUZ] and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of [VUZ], our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties and will be able to prevent the sharing of this information.

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy are subject to this Privacy Statement and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California state law.

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under [VUZ]’s control, and such links do not constitute an endorsement by [VUZ] of those other applications/websites or the services offered through them. The privacy and security practices of such third party applications/websites linked to the Application are not covered by this Privacy Statement, and [VUZ] is not responsible for the privacy or security practices or the content of such websites.

[VUZ] allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

Our site and the services available through [VUZ] are not intended for children under the age of 13. [VUZ] does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

[VUZ] may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at info@vuz.com. We will make every effort to resolve your concerns.

We may receive and store any information you submit to the Application (or otherwise authorize us to obtain – such as, from your Facebook account). The types of personal information collected may include your full name, email address, profile picture, and any other information necessary for us to provide the Application basic services.

We receive and store certain types of usage related information whenever you interact with Application. For example, [VUZ] may automatically receive and record information regarding your demographics.

[VUZ] uses the information described in this Privacy Statement (i) internally, to analyze, develop and improve its products and services, and (ii) as set forth below in the “Will [VUZ] Share any of the personal information it Collects” section below.

[VUZ] may provide personal information to the applicable Application Partner. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy – and not this Privacy Statement. The Application Partner’s privacy policy is linked to from within the Partner’s Facebook application.

In case you want to delete your VUZ Access Account, there are two options:

1) In case you have signed up directly through your personal email address then please proceed with the following steps:

2) In case you have signed up through your Facebook account then please proceed with the following steps:

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only as described below.

WHAT PERSONAL INFORMATION DOES [VUZ] COLLECT?

CONDITIONS OF USE.

THIRD PARTY APPLICATIONS/WEBSITES.

WHAT PERSONAL INFORMATION CAN I ACCESS?

CAN CHILDREN USE THE APPLICATION?

CHANGES TO THIS PRIVACY STATEMENT.

QUESTIONS OR CONCERNS.

Personal Information You Provide to Us:

Personal Information Collected Automatically:

HOW DOES [VUZ] USE THE INFORMATION IT COLLECTS?

APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION.

HOW TO REQUEST DELETION OF YOUR USER DATA.

WILL [VUZ] SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

VUZ and 360VUZ are registered trade marks of 360MEA FZE and any usage, interaction, or transaction in relation to any of these names or a combination of these names shall be considered an explicit and unconditional acceptance of these terms and conditions.

VUZ and 360VUZ Trademarks 

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360° VUZ: Immersive Video Views

These Terms of Use govern your use of VUZ and provide information about the VUZ Service, outlined below. When you create an VUZ account or use VUZ, you agree to these terms.

We agree to provide you with the VUZ Service. The Service includes all of the VUZ products, features, applications, services, technologies, and software that we provide to advance VUZ's mission: To bring you closer to the people and things you love. The Service is made up of the following aspects (the Service):

In return for our commitment to provide the Service, we require you to make the below commitments to us.

We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the VUZ community.

Providing a safe and open Service for a broad community requires that we all do our part.

As part of our agreement, you also give us permissions that we need to provide the Service.

These supplemental terms apply if you post or share any videos or other content containing music or copyright videos on any VUZ Products.

We want you to be able to enjoy videos posted by family and friends. However, if you use videos on our Products to create a music listening experience for yourself or for others, your videos will be blocked and your page, profile or group may be deleted. This includes Live.

If you post content that contains music owned by someone else, your content may be blocked, or may be reviewed by the applicable rights owner and removed if your use of that music is not properly authorized.

We want you to be able to share videos with your family and friends wherever they are, but any music in your video, if it is allowed at all, may not be available in all countries of the world.

People are different. We want to strengthen your relationships through shared experiences you actually care about. So we build systems that try to understand who and what you and others care about, and use that information to help you create, find, join, and share in experiences that matter to you. Part of that is highlighting content, Top happenings, features, offers, and accounts you might be interested in, and offering ways for you to experience VUZ, based on things you and others do on and off VUZ.

If you are a consumer, the laws of the country in which you reside will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms (“claim”), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved exclusively in Dubai, United Arab Emirates, that you submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim, and that the laws of United Arab Emirates will govern these Terms and any claim, without regard to conflict of law provisions.

We always appreciate feedback or other suggestions, but may use them without any restrictions or obligation to compensate you for them, and are under no obligation to keep them confidential.

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

If you have purchased a subscription to VUZ, you will be charged on a monthly basis to watch exclusive 360º Live videos of a specific channel. If you have purchased a subscription to on of the Live 360 Channels on VUZ, you have the right to cancel your purchase and receive a full refund within 14 days of purchase. However, if you access the VUZ app within the 14-day period, you will no longer be eligible for a refund if you decide to cancel your purchase. The auto-renewable nature of the subscription to a channel is on a monthly basis for the specific 360 Live channel the user have subscribed to to watch all the 360 Lives under that channel.

You may cancel your subscription to any channel on VUZ at any time via the mobile app. The termination shall have effect at the expiry of the then-current subscription period that you have already paid for the 1 month and you will not be refunded for any remaining portion of subscription fees you have already paid for (unless with the 14-day period and under the conditions described above).

The content will be provided after subscription are 360° Live Event Broadcasts of top exclusive events and master classes.

We develop and use tools and offer resources to our community members that help to make their experiences positive and inclusive, including when we think they might need help. We also have teams and systems that work to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information we have-including your information-to try to keep our platform secure. We also may share information about misuse or harmful content with other VUZ Companies or law enforcement. Learn more in the Data Policy.

Length of subscription of 360° Live Channels is Monthly with access to Live 360° Videos Under The Subscribed Channel or every 3 Months based on the Channel. Price of subscription differs based on each channel however currently channel subscriptions ranges between $2.49 and $10. Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable. Payment will be charged to iTunes Account at confirmation of purchase VUZ reserves the right to terminate and/or suspend your account at any time in case of unauthorised use of the service. If VUZ terminates or suspends your account for any suspicious activity, VUZ shall have no liability or responsibility to you, and will not refund any amounts that you have previously paid.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our app, register on the app, and in connection with other activities, services, features or resources we make available on our Site/App. Users may be asked for, as appropriate, name, email address, credit card information. Users may, however, visit our Site/App anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site/App related activities.

We may collect non-personal identification information about Users whenever they interact with our Site/App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site/App, such as the operating system and the Internet service providers utilized and other similar information.

Our Site/App may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site/App may not function properly.

VUZ may collect and use Users personal information for the following purposes:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site/App. Sensitive and private data exchange between the Site/App and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site/App or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

VUZ has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site/App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site/App. Your continued use of the Site/App following the posting of changes to this policy will be deemed your acceptance of those changes.

Organizing and analyzing information for our growing community is central to our Service. A big part of our Service is creating and using cutting-edge technologies that help us personalize, protect, and improve our Service on an incredibly large scale for a broad global community. Technologies like artificial intelligence and machine learning give us the power to apply complex processes across our Service. Automated technologies also help us ensure the functionality and integrity of our Service.

Office Address (UAE, Dubai Silicon Oasis)

This document was last updated on January 1, 2022

VUZ share technology, systems, insights, and information-including the information we have about you (learn more in the Data Policy) in order to provide services that are better, safer, and more secure. We also provide ways to interact across the VUZ Company Products that you use, and designed systems to achieve a seamless and consistent experience across the VUZ Company Products.

To provide our global Service, we must store and transfer data across our systems around the world, including outside of your country of residence. This infrastructure may be owned or operated by VUZ.

We use the information we have to study our Service and collaborate with others on research to make our Service better and contribute to the well-being of our community.

We use data from VUZ and other VUZ Company Products, as well as from third-party partners, to show you ads, offers, and other sponsored content that we believe will be meaningful to you. And we try to make that content as relevant as all your other experiences on VUZ.

Providing our Service requires collecting and using your information. The Data Policy explains how we collect, use, and share information across the VUZ Products. It also explains the many ways you can control your information, including in the VUZ Privacy and Security Settings. You must agree to the Data Policy to use VUZ.

Terms of Use

The VUZ Service

Your Commitments

Who Can Use VUZ?

How You Can’t Use VUZ.

Permissions You Give to Us.

Additional Rights We Retain

Content Removal and Disabling or Terminating Your Account

Music and Video Guidelines

You may not use videos on our Products to create a music listening experience

Unauthorized content may be removed

You may not be able to post or access videos containing music in every country of the world

Offering personalized opportunities to create, connect, communicate, discover, and share.

Our Agreement and What Happens if We Disagree

Our Agreement.

Who Has Rights Under this Agreement.

Who Is Responsible if Something Happens.

How We Will Handle Disputes.

Unsolicited Material.

Live 360 Channel Subscription Details

Fostering a positive, inclusive, and safe environment.

Privacy Policy

Personal identification information

Non-personal identification information

Web browser cookies

How we use collected information

How we protect your information

Sharing your personal information

Changes to this privacy policy

Your acceptance of these terms

Developing and using technologies that help us consistently serve our growing community.

Terms & Conditions

Contacting Us

Providing consistent and seamless experiences across other Company Products.

Ensuring a stable global infrastructure for our Service.

Research and innovation.

Connecting you with brands, products, and services in ways you care about.

The Data Policy

CVV number (Security Code) is the last three digits of the number found on the back of your credit card near the signature strip.

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